Orders
We do not hold stock, take payments or post parcels. Here is who does, and where to look for the answer.
Our retail partner does. You browse here, you click through to their listing, and everything after that click belongs to them: payment, packing, carrier, tracking number, delivery date and any conversation about a parcel that has gone quiet.
Because we would be making it up. Delivery cost and speed on the partner's side depend on the item, the address, the account you are signed into and whatever promotion is running that week. A table here would be out of date the day after it was written, and the number that decides what you pay is the one on their checkout screen.
| Question | Where it is answered |
|---|---|
| What does delivery cost? | The partner's checkout, before you pay |
| When will it arrive? | The estimate on the listing and in the order confirmation |
| Where is my parcel? | The tracking link in your account with the partner |
| Do they ship to my country? | The listing shows this once you set your address |
| Is this item still in stock? | The listing. Our page says what was true when we last checked. |
Every price here is copied from the retailer at the time we built or last refreshed the page. Prices move. Treat ours as a signal that a product exists in a price band, not as a quote.
Fix the catalogue. If a link goes to the wrong item, a spec is wrong or a product has vanished, write to us and we will correct it. We cannot look up your order, chase a courier or change a delivery address, because we have no access to any of that.